1. Are all pieces handmade?
Yes. Every piece is carefully handcrafted by Sivan Miller with attention to detail,
artistry, and quality.
2. What materials do you use?
We carefully select high-quality materials for every design, including natural pearls,
genuine gemstones, gold-filled components, and sterling silver accents. Each
material is chosen for its beauty, durability, and timeless elegance.
3. Is every piece unique?
Yes. Because we use natural pearls and gemstones, slight variations in color, shape,
and texture are part of the natural beauty and uniqueness of each piece.
4. Do you ship internationally?
Yes. We proudly ship our jewelry worldwide.
5. Do you offer free shipping?
Yes. We offer free shipping within Israel and free international standard shipping on
qualifying orders over 150$ for most locations. Please see our Shipping & Delivery
Policy for full details.
6. How long will it take to receive my order?
Order processing and delivery times vary depending on your location and shipping
method. Estimated delivery times will be displayed during checkout before you
complete your purchase.
7. Do you offer exchanges or returns?
Yes. We offer exchanges and returns according to our policy. Please refer to our
Returns & Exchange Policy page for complete details and eligibility requirements.
8. Do you offer a warranty?
Yes. We provide a 6-month warranty against manufacturing defects. Please refer to
our Warranty & Repairs Policy for full details and coverage.
9. How should I care for my jewelry?
To preserve the beauty of your jewelry, avoid contact with water, perfumes, lotions,
and harsh chemicals. Store your jewelry in a dry place and clean it gently with a soft
cloth.
10. How can I contact you?
You can contact us anytime through our Contact Page or by emailing us at
info@sivanmiller-jewelry.com. We typically respond within 24-48 hours on business
days (IBD).
